Customer Service Representative - Denpasar Branch

Join Bank JTrust Indonesia as a Customer Service Representative in our Denpasar branch and become a key player in delivering exceptional banking experiences. In this role, you will serve as the first point of contact for our valued customers, providing expert guidance and support through various banking channels. Our Denpasar branch is a vibrant hub in Bali, offering you the opportunity to work in a dynamic and customer-centric environment.

As a Customer Service Representative, you will be responsible for managing customer inquiries, resolving issues, and ensuring a seamless banking experience. You will use our in-house CRM system, JTrust Connect, and our customer service software, JTrust Care, to manage customer interactions efficiently. This role offers a competitive salary and a range of professional development opportunities to help you grow within our banking family.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints through phone, email, and in-person interactions.
• Provide accurate and timely information about banking products and services.
• Use JTrust Connect and JTrust Care to manage and track customer interactions.
• Resolve customer issues and escalate complex cases to the appropriate team.
• Maintain a high level of customer satisfaction and build strong customer relationships.
• Collaborate with cross-functional teams to ensure a seamless banking experience.
• Adhere to banking regulations and internal policies.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, banking, or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using JTrust Connect and JTrust Care.
• Familiarity with banking regulations and practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Must be fluent in Indonesian and English.

🛠️ Keahlian

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